At JACKETMAKER, we are committed to providing our customers with the highest quality leather products. We want you to be fully satisfied with your purchase, but we understand that sometimes things don’t go as planned. This Refund Policy outlines the conditions under which we offer refunds, and we kindly ask that you review it before making a purchase.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be returned within 30 days of the delivery date.
• The item must be unused, unworn, and in its original packaging.
• The product must be in the same condition as when it was received, with all tags, labels, and accessories intact.

2. Non-Refundable Items

Certain items cannot be refunded, including:

• Custom or personalized leather jackets or products.
• Sale items or items marked as final sale.
• Products that have been used, damaged, or altered in any way after delivery.

3. How to Request a Refund

If you wish to return an item for a refund, please follow these steps:

1. Contact us at [contact@yourbrandname.com] or call us at [Your Contact Number] within 30 days of receiving your order.
2. Provide your order number and the reason for the return.
3. We will send you instructions on how to return the item.

4. Return Shipping Costs

The customer is responsible for paying the return shipping costs, unless the product is defective or was sent in error. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received.

5. Processing Your Refund

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

6. Exchanges

If you would like to exchange a product for a different size or style, please contact us, and we will be happy to assist you with the exchange process.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately with details and photos of the issue. We will arrange for a return and replacement or refund, as appropriate.

8. Contact Us

If you have any questions or concerns regarding our Refund Policy, please don’t hesitate to reach out to us.